Request service

Request a service call

For repairs, servicing and emergencies on equipment you already have. If you want a price on something new, use Get an Estimate.

01 How urgent?

Urgency *

Emergency: no heat or no coolingWithin 48 hoursThis weekFlexible

02 You and the property

Your name *

Phone *

Email *

Service address *

Property type *

ResidentialCommercial

Have we worked with you before? *

YesNo, first time

03 The equipment

Equipment type *

What is it doing? *

Noises, smells, error codes, when it started, and anything you’ve already tried.

Roughly how old is the system?

Preferred appointment window

Yes, Fortifymep Solutions can text me at this number about my request, including appointment details. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to get service. See our Privacy Policy and SMS Terms.

Before you call

Things to check before you call

You don’t need any tools for these. If none of them fix it, call 440-213-7798 and let us know what you’ve already tried.

If you smell gas, don’t do any of this. Get out of the house, then call the gas company or 911 once you’re outside. Don’t flip any switches on the way out.

No heat

1
Thermostat
Set to Heat, set point above the room temperature. Replace the batteries if the screen is blank or dim.
2
Furnace switch
There’s a switch that looks like a light switch on or near the furnace. Make sure it’s on, and that the breaker hasn’t tripped.
3
Filter
A clogged filter can make the furnace overheat and shut itself off. If it’s grey all the way through, swap it.
4
Front panel
The furnace won’t run with its door off or loose. Push it fully closed.
5
Vent pipes outside
High-efficiency furnaces vent through two white plastic pipes on an outside wall. After a snowstorm, clear any drift or ice off them.

Still not working? Call 440-213-7798

No AC

1
Thermostat
Set to Cool, fan on Auto, set point below the room temperature.
2
Power
Check the breaker for the indoor and outdoor units, and the grey disconnect box on the wall next to the outdoor unit.
3
Ice on the lines
If the copper pipe or the coil is frosted, turn cooling off and run the fan only for a few hours. Then change the filter.
4
Water near the furnace
A full drain pan or a tripped float switch shuts the AC off on purpose. Tell us when you call.
5
Outdoor unit
Clear grass clippings, leaves and cottonwood fluff off the sides of the unit.

Still not working? Call 440-213-7798

Rooftop unit down

1
Schedule
Check the thermostat or building controls aren’t in unoccupied or holiday mode.
2
Disconnect
Each unit has a disconnect switch on the roof next to it. Make sure nobody left it off after a service visit.
3
Alarm codes
Write down any code on the thermostat, or the blinking light on the unit’s control board. It helps us figure out what’s wrong faster.
4
Breakers
Reset a tripped breaker once. If it trips again, leave it off and call.
5
Roof access
Only go up if it’s safe. If it isn’t, just tell us how to get on the roof.

Still not working? Call 440-213-7798